Refund & Cancellation Policy

This policy covers design and fit-out projects contracted with Valoris Enterprises Pvt. Ltd., and any products ordered through the shop on this website.

Because interior work is manufactured to your measurements and finish selections, it is treated as a customised order and cannot be restocked or resold. The stages below reflect that.

You may cancel at any time by writing to contact@valorisinteriors.com. The refund depends on the stage reached at the date we receive your written cancellation:

• ·Before design work has started — the amount paid is refunded in full.
• ·During the design stage, before you approve the final design — the amount paid is refunded less the design work completed to date, charged at our standard design fee.
• ·After design approval, before material is cut or ordered — the amount paid is refunded less design charges and any procurement costs already committed.
• ·After manufacturing has begun — amounts paid are not refundable, because material has been cut to your specification. Any undelivered scope not yet started is refunded.
• ·After installation has begun — no refund is available for the installed scope.

If we are unable to complete a project we have accepted, we will refund all amounts paid for scope not delivered, within 15 working days of notifying you.

Ready-made products ordered through the shop may be cancelled for a full refund at any time before dispatch.

Once delivered, a product may be returned within 7 days if it arrives damaged, defective, or is not the item you ordered. Report the issue to contact@valorisinteriors.com within 48 hours of delivery with photographs, and keep the original packaging.

Made-to-order, customised and made-to-measure items cannot be returned once production has started, except where they are defective.

Where an item is defective or does not match the approved specification, our first remedy is repair or replacement at no cost to you. A refund is offered where repair or replacement is not reasonably possible.

Issues covered by the warranty are handled under the warranty terms set out in our Terms & Conditions rather than as a refund.

Approved refunds are processed within 7 to 15 working days of approval, to the original payment method or bank account used for the payment.

Bank charges, payment gateway fees and applicable taxes already remitted to the authorities are deducted where they cannot be recovered.

Write to contact@valorisinteriors.com or call +91 94949 65761 with your project reference. We aim to acknowledge within 2 working days and resolve within 15 working days.